Spencer And Spencer Competency Dictionary Pdf [Pro 2025]

Keeping emotions under control in stressful situations.

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You might wonder why a framework from 1993 is still relevant. The answer lies in its . Unlike pop-psychology models, Spencer and Spencer used the Behavioral Event Interview (BEI) technique. They asked star performers and average performers to tell stories about their work. By coding these stories, they found verifiable behavioral differences. Keeping emotions under control in stressful situations