: If you cannot log in, click the Forgot Password? link on the Account Portal page. You will receive an email with a reset code.
| Issue | Likely Cause | Solution | |-------|--------------|----------| | | Wrong credentials, caps lock, or trailing spaces. | Reset password via “Forgot password?” link. Check email inbox (including spam). | | “Account not found” | Email never registered. | Register first via web portal or desktop app’s “Create account”. | | Login button does nothing | Network restriction or outdated app version. | Update PDF Architect. Temporarily disable VPN/firewall. Allow *.pdfarchitect.io and *.pdfforge.org . | | “License limit exceeded” | Account used on more devices than allowed (typically 2-3). | Deactivate old devices via web portal → “My Devices”. | | Stuck on “Verifying license” | Server timeout or corrupted local cache. | Log out, restart app, log in again. If persists, delete cache folder: %AppData%\PDF Architect\cache . | | No “Sign In” option visible | Using an old version (v5 or earlier). | Upgrade to v9. Older versions use offline license keys only. |
Your account acts as a central hub for your licenses and settings. Create an Account : Visit the PDF Architect Account Portal . You can use your email address or sign in with Google, Microsoft, Facebook, or Apple Activation : After signing in, navigate to the
: Within the PDF Architect software, click the Login icon (top right corner) to activate your license and access features. Managing Your Account